Shipping policy

SHIPPING

Online orders being shipped domestically are processed within 24-36 hours for all in stock items, and are shipped Monday-Friday. A confirmation e-mail with tracking is sent once your package has been shipped.

Flora Animalia offers FedEx Ground, 2nd Day Air, and Overnight Services. Friday orders ship the following Monday.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email info@floraanimalia.com.

SIGNATURE REQUIREMENT

If you opt out of the signature requirement you assume responsibility for your delivery. If your tracking details show your package as delivered, but you have yet to receive it, you will need to follow up with FedEx directly. Without a signature, we have no way of locating packages that are claimed missing after being marked as delivered. By opting out of the signature requirement you acknowledge that Flora Animalia is not responsible for lost or stolen packages.

INTERNATIONAL SHIPPING

Flora Animalia offers shipping to most of Europe and Canada.

Flora Animalia offers FedEx International Economy® (7-10 days) and FedEx International Priority® (3-5 day) services. For information on delivery scheduling please contact FedEx once a tracking number has been e-mailed to you.

All international orders are subject to taxes, duties, and fees determined by the country they are shipped to. These are the responsibility of the recipient to pay, and will be sent to you by FedEx once delivery is made.

Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee of 10% of order cost.

Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

Returns and exchanges are accepted within 7 days of delivery receipt. Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.

Please contact info@floraanimalia.com to start the process. Returns are processed once the items have been received. We are unable to refund duties and taxes paid for customs.

Damaged orders must be documented with photographs sent to info@floraanimalia.com within 7 days of delivery.

Missing or lost orders must be notified to info@floraanimalia.com within 7 days of expected or stated delivery date.

All prices are listed in USD, and all orders are processed in USD. To accurately estimate the final cost of your purchase we recommend checking the current exchange rate for your local currency.

Some banks collect a conversion fee for international transactions, please check with your bank for more information.

Orders over $2,500 in value may be held at customs until duties and fees are paid before being delivered, as required by law.