FAQs
Are my Flora Animalia garments machine washable?
Yes, all our clothes are machine washable. We recommend cold water on a gentle cycle. We prefer to hang or lay flat to dry.
Do any of the shoes you use in your photoshoots contain leather?
No, we do not use leather in any of our products nor do we feature them in our images.
I'd like to visit your store but am only available on weekends. How can I make an appointment?
Please email us at clientcare@floraanimalia.com. If it's last minute, please call us at 213-422-5212. We'd LOVE to see you.
What is your return policy?
RETURNS AND EXCHANGES
Items purchased online may be returned for a full refund within 7 days of order delivery or for store credit within 14 days of order delivery. All items must be in original packaging and condition. All refunds are credited to the original form of payment and store credit does not expire. Sales items are final sale and not returnable.
Please note: Eligible items must have been purchased directly from floraanimalia.com.
To return merchandise
- Click here to visit our easy returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
Customers are responsible for all additional shipping costs for returns and exchanges. Flora Animalia does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Flora Animalia.
Mail return items to:
Flora Animalia
1517 North Gardner St.
Los Angeles, CA 90046
Attn: Returns
Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to info@floraanimalia.com. Do not throw away the box or damaged goods. All damage claims must be sent within 3 days of delivery.
There was a mistake in my order, what should I do?
Please email us at clientcare@floraanimalia.com. Please include your order number and any details and we’ll do everything we can to make it right.